A long time ago, August 20th, I ordered a set of Addi Swing crochet hooks from a seller on Etsy. They were described as a set of thirteen. They looked fab-u-lous and I loved them. They weren’t cheap and nor was the shipping – €16 from Germany to Ireland. The consignment was to be signed for when it came.
Seller said she would despatch 3 – 5 days from the order. However, she actually despatched on day 6, a Saturday, August 27th. No matter, I thought. But, a week wasted already.
They were despatched and I was able to track their progress as far as Frankfurt airport. After that they just disappeared. No sign of them. Tracking just stopped.
They were due to arrive, no later than the 8th September. But, by the beginning of September I was getting itchy fingers and sent her a friendly query asking her if she had any tracking information as I had hoped they would come earlier.
She then (allegedly) contacted Deutche Post who said it would take up to 12 days (I presumed working days) to get to me. She complained that she couldn’t get to a post office any sooner than the 6th day following the order as she had a shop and couldn’t leave her premises. Hmm, that was a bit of an iffy thing to say considering in her blurb she says she set up her Etsy shop to ensure that us crocheting crafters who liked our nice hooks and things didn’t have to wait. She’d had experience of waiting and waiting and knew the purgatory us craftspeople suffered waiting for our gorgeous things!
Anyhow, when they didn’t arrive a week or so later, I contacted her again and asked her to investigate as I should have had them by then and if they didn’t arrive I would want a refund. She went ballistic. Said that I HAD them and that I was trying to scam her and she would NOT give me a refund. WTF??! I was out nearly €100 and no crochet hooks to show for it.
I contacted Etsy. They shut down direct communications between us and mediated but let us see each other’s comments. She then told Etsy that I had them (no proof of that – nothing signed for). Said I had never contacted her for tracking information or further details. She told Etsy that I was LYING – Yes, that was the actual word she used. How very rude and outrageous of her! Acting the maggot like that! And, dear reader, her words were so untrue.
Well maties, she wasn’t going to get away with that. I contacted Pay Pal and got them involved.
She told Etsy that Deutche Post had said it could take 12 – 14 days to get to me, not the 10 – 12 she had written via our original Etsy communications. BUT I had still waited longer than that. Silly woman was also obviously unaware that both Pay Pal and Etsy had full sight of all previous communications between us and could see I HAD contacted her and could see the dates she had given me.
Eventually, she was left with humble pie all over her chops. She contacted Deutche Post by phone and finally found out they were sitting in a depot in Germany and left me a message to say they would be with me within a week. I waited and was literally going to give her 5 working days before demanding a refund. By now, both Etsy and Pay Pal could see that I couldn’t have already had them because of that admission regarding Deutche Post.
But Joy. On the fifth day they arrived. That was September 25th. Did she apologise? NO! She left me a message complaining that it had cost her nearly €20 in phone calls to track down the delivery and expedite it.WHAT? She whinged and whined to me because the shipping method she used did not despatch in a timely fashion and somehow I should sympathise with her for having to fork out money to investigate where they were?!
However, are the hooks lovely? Yes. Very. But, being picky, they are not so much a set but a collection of 13 individually packaged hooks, which, had I known, I would have ordered individually from Amazon for pretty much the same price in total – and would have had them in DAYS.
I see her American buyers in their feedback to her are happy with the service – she uses DHL (they the right initials?) for them. But Europe? Ner – snail mail. And what’s more, snails with bloody clubbed feet dragging a lump of concrete behind them could have delivered them faster.
So, Grrrr. My rant is done. Did I leave her negative feedback? No. This is my vent and it won’t harm her business in any shape or form. I would NEVER in a million years buy from her again, though.
Now, during all the malarkey between us, my other half was convinced I would never get the hooks and didn’t want me to be disappointed. He (bless his cotton-picking sainted heart) ordered another set that had been on my wish list. They came (in three days from Amazon) in a sweet pink case with scissors and darning needles. The brand is Tulips and they hookey up like a dream.
So now I have two fabulous sets of hooks. An embarassment of riches, indeed. I feel so spoiled.
What could I do but try them out? I set-to on the final flower to finish a corsage based on the bouquet on the MyPicot website.You can get the pattern if you click the link.
Mypicot also has some drop-dead-gorgeous butterfly patterns to crochet as well as loads of other beautiful things. And now she has an e-book full of her patterns which I think I need to order; I love her designs.
They just are, aren’t they?!
Hope the rest of your weekend is great and all is well in your world.